Returns & Exchanges

Didn't work out?

We offer a 30 day return and exchange policy. 30 days past the date of purchase, we are unable to accept your return. 

Items purchased on SALE or FINAL SALE and are not eligible for a return or exchange.

The items being exchanged or returned must be in the condition received: unwashed, unworn, odor-free, with labels and tags attached.

Please ship via USPS to:
Then, Now, Always- 1324 Leeway Ave, Orlando, FL, 32810

If shipping items valued over $75, we request using a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.

Please be sure to include the following in with your return:

  • Order # as stated on all order correspondence.

Exchange: items being exchanged will be inspected, processed, and your new item will be shipped out within 7 business days. Standard shipping time will apply in addition to standard processing time. Should any issue arise during the exchange process, such as size desired being sold out or item not passing inspection, you will be contacted via email.

Returns: items being returned will be inspected upon arrival and a refund will be processed within 7 business days. Please allow up to 2 weeks for the refund to be posted back to your original form of purchase.