Returns & Exchanges

Didn't work out?

We offer a return and exchange policy. 30 days from the date of purchase, you are able to return or exchange your item. After 30 days we will not be able to accept your return. Items purchased on SALE are FINAL SALE and unable to be returned or exchanged.

The item or items you are returning or exchanging must be in the exact condition received: unwashed, unworn and odor-free, with labels and hangtags attached.

Please ship via USPS and send to:
Then, Now, Always
6800 Angus Valley Dr.
Wesley Chapel, FL 33544

If you are shipping an item valued over $75, please use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Include on a note in the package:

  • Your full name as on your order
  • Email address as on your order
  • Return address
  • Size or sizes needed if an exchange item. Otherwise, write RETURN

Items received for exchange will be inspected, processed, and new items will be shipped out within 1-3 business days. Standard shipping time will apply in addition to processing time. If any problem occurs with your exchange, such as size desired being sold out or item not passing inspection, we will contact you right away by email.

Items being returned will be inspected upon arrival and we will process your refund within 1-3 business days. Please allow time for this to show up in your account or on the card you used.

Thank you!