FAQ

Hey! Glad you're here. We've all got questions, here are answers to some of the ones we frequently get.

ABOUT TNA

What is TNA all about?

At Then, Now, Always, we remind people that they are deeply loved and known, created to bring life into this world and their relationships. We connect people back to their true Creator, who has loved them always, He does so now, and He always will. We create moments to awaken what is holy inside people who are searching for purpose in a world full of man-made, temporary, and unfulfilling things.Through our clothing brand, conversations at festivals, retreats, online mentoring, and selected social media interaction, we provide people the vital space to dig deeply into the questions that keep them up at night. The big ones, about life, death, faith, love, and eternity. Getting to the bottom of those things can take quite some time and we have the patience, encouragement, listening ears, and reservoirs of unconditional love to be with them all the way. We know it’s a struggle for most people to just be present. With Then, Now, Always, all are welcome to simply be and seek. Hold our hand, we’ll do that together. Wanna learn more? Check out our Journal!

Do you design your own stuff?

We have a team of rad designers that we work with to design all original designs inspired by our travels, seasons of life, and most importantly, our conversations with all of you.

How do we keep in touch with you?

Can I be a part of TNA?

There’s always room for you here. When you connect with us, we’re gonna be there for you and encourage you as you navigate life. Come over to our Insta and say hey! We’re always down for a good chat.

Are you hiring?

We’re pretty awesome, you’re pretty awesome, we’re hiring- it’s a perfect match. Send us an email at info@thennowalways.co with your resume. We’d love to connect.

SHIPPING

How soon will my order ship?

Orders are processed and shipped within 1-3 business days.

What’s the estimated arrival time?

Once in the mail, transit time is estimated at 7-10 business days. Please keep in mind, this does not include delays caused by the shipping carrier. We are not responsible for delays, lost packages, or deliveries made to the wrong address.

Do you ship internationally?

Yes! Keep in mind- Then, Now, Always is not responsible for any duty and tax fees for international shipping. To find out if you’ll be charged for duties and taxes, please refer to your local customs website. International orders do not include customs processing time and may be subject to further delays.

Can I cancel my order if it hasn’t shipped yet?

Please contact us within 12 hours of placing your order at info@thennowalways.co and we will do our best to accommodate your request.

I need to return or exchange my product. How do I do this?

We offer a 30 day return and exchange policy. 30 days past the date of purchase, we will be unable to accept your return or exchange. If your order was within this timeframe, please reach out to us at info@thennowalways.co with your order number and we will be happy to help. You may also refer to our “Returns & Exchanges” page for more information.

Please note, the item or items being exchanged or returned must be in the condition received: unwashed, unworn, odor-free, with labels and hangtags attached.

PRODUCT CARE

Tee’s, Tanks, + Long Sleeves-

Machine wash cold with like garments. Tumble dry low.

Hats-

Dust it off a little. Shake it off. Good as new. If you really want to go the extra mile, hand wash cold. Hang dry.

Leather Bracelets-

Avoid water and moisture to keep for a lifetime.

Blankets-

These are some of our most well loved products. Because they are so well loved, we made sure they are machine washable. Hang them to dry.